Customer Reviews
Read reviews from customers who purchased our custom blinds and shades
104 Reviews
Product excellent, shipping slow
No complaints about the product at all, it's very good. Shipping was slower than quoted, which is the only mark against it.
Easy even if you're not handy
The fit was exact and putting it up was genuinely quick. I'm not remotely handy and still managed it without help.
Ordering more for upstairs
Even better than expected from the images. They match our decor and we'll be ordering more for upstairs.
Four stars purely on delivery
Lovely shades and a good fit. The only reason for four rather than five is that delivery ran past the estimate — the product itself is excellent.
Fair value for a spare room
Fair value. The light control is good; the cord action is a bit stiff. Acceptable for a spare room.
Impressive across that many windows
Every one fitted first time, which across that many windows is impressive. The cordless mechanism is the part I'm most pleased with.
No warping despite the sun
They've been up long enough now to say they wear well. No warping despite the sun on that window.
Furnished the house in one order
We furnished the whole house from a single order. Everything fitted and the cordless mechanism is a big plus with children around.
Stiff pull, good light control
Decent enough. It blocks the light well, but the pull feels tight when operating it.
Choosing a colour on screen is guesswork
The samples were the thing that made it work — choosing a colour on a screen is guesswork. The ordering and the fitting were both easy and the result looks high end.
Does what it says on light
The fabric is a cut above. Light control is exactly as described, which is not always the case with things bought online.
Lifts the whole room
Easy to buy, easy to fit, and they lift the room. The samples were genuinely useful.
Useful measuring guide
Modern and well priced. The guide to measuring was useful, though one of ours still needed a slight adjustment.
Arrived early, fitted exactly
They arrived ahead of schedule and fitted the window exactly. Installation was quick enough that I had both windows done before lunch.
Pictures don't do them justice
The pictures don't do them justice. They suit the room perfectly and the bedrooms are next on the list.
Smart looking room now
Precise fit, straightforward fitting, and a noticeably smarter room. Shipping was faster than I'd been told to expect.
Same-day response
Pleased with the value. One window required a small correction and support came back to me the same day.
Whole house, nothing to adjust
We did every window in the house in one order and not one needed adjusting. The cordless operation is smooth and I don't have to think about cords with small children about.
No deterioration at all
A few months on and there's no deterioration at all. The living room needed this.
Every room done in one go
Ordered for every room. All correct, all smooth to use, and no dangling cords with a young family.
Handled without fuss
A clean look at a good price. The measuring instructions helped. One needed adjusting and support handled it without fuss.
Service matched the product
The service was genuinely helpful and the product lives up to it. Money well spent.
Custom without the compromises
I was worried that custom would mean compromises somewhere. It didn't — the fabric is lovely and the light level is right for the room.
Seeing the colours at home helped
Impressed with the whole thing. Being able to see the colours at home first made all the difference.
Fair price, fast response
They look modern and the price was fair. One window needed a minor tweak and the team responded fast.
Nicer in the flesh
Nicer in the flesh than in the pictures. The colour is a close match to our paint and the guarantee took the risk out of ordering.
Accurate to the measurement given
The sizing was accurate to the measurement I supplied, which I appreciated. A quick job to hang, and the room looks considerably better.
Followed the guide closely
Smart looking and reasonably priced. I followed the measuring guide closely; one still needed a small adjustment, but that was dealt with promptly.
Still going strong
Still going strong after months of daily use. No discolouration, no sticking.
Not one wrong
Not a single one was wrong, which surprised me given how many we ordered. Safe around the children too, which mattered most to us.
Clean look, quick support
Good value and a clean, modern look. The measuring guide was clear. One window was slightly out and support sorted it quickly.
Configurator could be clearer
No issue with what turned up — it fits and it looks nice. The configurator could be clearer about what you're actually choosing.
The advice settled it for me
Lovely material, and the amount of light it lets through is just right. I'd been torn between two opacities and the advice settled it.
Looks like a pricier product
No complaints anywhere in the process. They look like a much more expensive product than they are.
Quality is genuinely good
The quality is genuinely good and the light control does what it promises. The guidance on picking an opacity was helpful.
Unsure what I'd selected
The quality is fine. The ordering tool was the frustrating part; I wasn't always sure which option I'd selected. The end product is good.
The photos undersell them
The photos undersell them. The colour matched what I had in mind, and knowing there was a fit guarantee made ordering online far less nerve wracking.
Quicker delivery than quoted
Delivery was quicker than quoted and the fit was right first time. It's a much tidier looking room now.
Confidence to order online
Better in person than online. A good colour match, and the fit guarantee gave me the confidence to order.
Does the job well
Does the job well. Sturdy, and the light filtering is right for an office. I just wish there were more bracket options.
Months on, no fading
Several months in and they look the same as the day they went up. No fading in a bright room, and they still run smoothly.
Worth the leap of faith
We were nervous ordering for a whole house without seeing them first. It worked out — every window is right and the cordless operation is lovely.
Kept colour and action
They've kept both their colour and their smooth action. Pleased we went with these.
Hard wearing, few fixings
No real issues. The material is hard wearing and the light suits the space. A wider range of fixings would have helped.
Fabric has real weight to it
The fabric has real weight to it — it doesn't feel like a mass produced blind. The light control is exactly what we were after, and the team talked me through the opacity options before I ordered.
Wish I'd done it sooner
I'd been putting this off assuming it would be complicated. It wasn't, and they look great.
Precisely the light we wanted
Custom made and it shows in the finish. The light filtering is precisely what we wanted for that room.
Slightly limited on mounting
A solid product and the light is right for the room. Slightly limited on mounting options, otherwise no complaints at all.
Right light for video calls
Completely changed our home office. The light filtering is just right for video calls — no glare on the screen and no squinting into the afternoon sun.
Twenty minutes, start to finish
Took the measurements carefully and they came back exactly right. Up in about twenty minutes and the room immediately looked better.
They look expensive
They look expensive. The colour is right, the fit was right, and the guarantee meant I wasn't gambling on it.
Robust fabric, office-friendly light
Happy with them. The fabric is robust and the light filtering works well for an office. More mounting hardware choices would be my one suggestion.
No trimming, no returns
Did the whole house at once. No trimming, no returns, and the absence of cords is a genuine relief with young children.
Same as the day they arrived
Months of daily use and they operate exactly as they did at the start.
More bracket choice would help
A good purchase. Sturdy material and the right amount of light for working. The only thing I'd change is offering more choice of brackets.
Straightforward start to finish
Straightforward from start to finish, and they look considerably pricier than they were.
The right opacity for the room
Good, solid quality throughout. The opacity we were steered towards turned out to be the right call for that room.
Pleased, with one small wish
Pleased overall. The material feels solid and the light level suits our office well. I'd have liked a couple more mounting options, but that's a small thing.
Not as smooth as expected
Does the job at the price. The mechanism isn't as smooth as I expected, but the light control is good.
Precise sizing, no trimming
What struck me was how precise the sizing was. No gaps, nothing to trim, straight onto the brackets. The room looks much smarter for it.
The guarantee pushed me to order
Genuinely beautiful. The colour worked with our walls straight away, and the fit guarantee was what finally pushed me to order.
Measured twice, ordered once
Measured twice, ordered once, and it fitted exactly. The install was quick and the room feels properly finished now.
Fine for a guest room
Reasonable for the price. The light control is good, though the mechanism is stiffer than I'd like. Fine for a guest room.
Cordless was the deciding factor
Ordered for the whole property. All fitted, all work smoothly, and the cordless design was the main reason we chose them with a toddler in the house.
Better than the ones they replaced
Holding up better than the ones they replaced ever did. The same smooth action, and no fading.
Perfect fit in every room
Every window in the house and every one a perfect fit. The cordless operation feels safe and works beautifully.
Good value, touch different
Good value and straightforward to fit. The colour was a touch different from the sample, and I'm still happy with it.
Samples took the guesswork out
Ordering was simple and putting them up was simpler. They look considerably more expensive than they were, and having samples to compare at home made picking a colour straightforward.
Straight answer, not a sales pitch
Really pleased with the material quality. I asked for help choosing the opacity and got a straight, useful answer rather than a sales pitch.
Smooth from order to install
Smooth from order through to install. They look far better than the price would suggest.
Still looks great where it is
Pleased with the quality. The shade is very slightly off the sample but it looks great where it is.
Measured once, fitted first time
Measured, ordered, installed — the whole job took less than half an hour. The room feels far more finished than it did before, and delivery beat the estimate.
Comfortable ordering online
We're delighted with them. The tone is exactly right against the walls and I felt comfortable ordering knowing the fit was guaranteed.
Looks like we spent far more
Arrived early and went up without any trouble. The room looks like we spent a great deal more than we did.
Not enough to matter
Clear instructions and solid quality. The colour is marginally different to the swatch — not enough to matter in the end.
Blackout genuinely works
Good quality for the money, and the blackout does genuinely work in our bedroom.
Daily use, nothing loosened
They've lasted well. We open and close them every day and nothing has loosened or faded.
Fitted throughout without a hitch
Fitted throughout the house without a hitch. The cordless system is smooth and takes away the worry about cords entirely.
Easy install, slight colour shift
Well made and easy to install. A slight colour difference from the sample, but it looks good regardless.
Made to order, no compromises
For something made to order the finish is excellent. The fabric feels substantial and does exactly what we wanted with the light.
Clear from order to install
Ordering was clear, installation took minutes, and the end result looks smart. Very pleased indeed.
Shade off the sample
Good quality for what you pay. The instructions were clear. The colour came out a shade off the sample, though it still works well in the room.
Bedrooms are next
Really lovely in person. The shade works with our wall colour better than I'd hoped, and we've already decided to do the bedrooms.
Went straight on the brackets
Everything lined up the way it should. I'd expected to be adjusting brackets for an hour and it simply went straight on.
Doing the rest of the house
Very pleased with how they look. The colour works with the walls and we're planning to do the rest of the house.
Awkward process, smart result
Good blinds, awkward ordering process. Once they arrived everything was correct and they look smart.
Waited before reviewing
I wanted to wait a while before reviewing. They've been up some months now with no sign of fading or warping, and they work as well as they did new.
Nothing hanging down
Whole house, every one correct. The cordless mechanism glides and there's nothing hanging down for the children to reach.
A real improvement
Months of use and they still look and work like new. A real improvement to the living room.
Good product, fiddly ordering
The product itself is good. Getting through the online configurator took me longer than it should have. They fit fine and look nice once up — just allow extra time when ordering.
Better than I expected at this price
The quality is well above what I expected at this price. Someone talked me through which opacity suited a south facing room, which I'd have got wrong on my own.
Samples removed the risk
An easy process and a good result. The free samples took the risk out of the colour choice.
Glad I asked rather than guessed
Excellent fabric and exactly the right light. Glad I asked for advice on opacity instead of guessing at it.
Worth the wait
Nice quality and a proper fit. Delivery was later than expected, but worth the wait.
Better in the room than on screen
Better looking in the room than on the screen, which almost never happens. The colour sits beautifully against our walls and we'll be doing the bedrooms next.
Bigger difference than expected
No fuss at all. Right size, simple to mount, and the difference to the room is bigger than I expected from one change.
Complements the room
Lovely things. The shade complements the room and I'll be ordering the same for the bedrooms.
Losing a star on timing
A very good product. Losing a star purely on delivery time, which overran the estimate.
Convincing wood grain
The wood grain looks convincingly real. They suit our decor nicely.
All of them fit
All of them fit. That's the short version. The cordless action is smooth and feels far safer than what we had before.
No fading, sagging or stiffness
No fading, no sagging, no stiffness. Exactly what the room needed.
Good fit, late arrival
They fit well and look great. Took rather longer to arrive than I'd been told it would.
No second guessing the colour
Simple to order, simple to fit, and the finish looks premium. Getting samples first meant no second guessing on the colour.
Premium in the hand
Feels premium in the hand and performs the way we hoped it would. The help choosing between opacities made the difference.
Share Your Experience
Help other customers make informed decisions by sharing your honest feedback
Write a ReviewExplore More
Customer Gallery
See real photos from customer installations
Learn MoreShopShop All Products
Browse our complete selection of custom blinds
Learn MoreGuideInstallation Guide
Step-by-step installation instructions
Learn MoreServiceDesign Online
Order free material and color samples
Learn MoreToolSize Calculator
Calculate the perfect size for your windows
Learn MoreServiceDesign Consultation
Get expert help choosing products
Learn More